PLAYER SUPPORT
Need a hand with BTC: Proof of Play? Whether you're dealing with a technical issue, an account problem, or have a question about the game, our team is here to help.
GET IN TOUCH
We're a small independent team, and we genuinely care about your experience with our game.
For support enquiries, contact us directly:
btcgofficialcontact@gmail.com CONTACT SUPPORTWe'll do our best to respond as quickly as possible.
JOIN OUR DISCORD COMMUNITY
Prefer Discord? Drop into our community to report a bug, ask a question, or get help from our team and fellow players.
It's also a great place to share feedback, discuss the game, and keep up with BTC: Proof of Play!
JOIN DISCORD & REPORT AN ISSUEGAMEPLAY & TECHNICAL
Experiencing crashes, performance problems, connection issues, missing game resources, or unexpected gameplay behaviour? Let us know what's happening.
ACCOUNTS & LOGIN
Having trouble signing in, creating an account, or accessing your player profile? Contact us for assistance with your BTC: Proof of Play account.
CARDS & PURCHASES
Questions about your digital cards, card packs, missing purchases, or physical card orders? Our team can help investigate.
BITCOIN & LIGHTNING
Need help understanding Lightning rewards, tournaments, cache drops, or Bitcoin-related gameplay features? Get in touch with us.
PRIVACY & ACCOUNT DATA
For privacy questions, personal data requests, or account deletion assistance, contact our support team using the email above.
FEEDBACK & SUGGESTIONS
Have an idea, spotted a bug, or want to suggest a new feature? We're always happy to hear from our growing community.
REPORTING AN ISSUE
To help us investigate a problem, please include as much of the following as possible:
- Your in-game username
- Your device model (iPhone, iPad, Android, PC)
- Your operating system version
- The version of BTC: Proof of Play
- A brief description of the problem
- Steps to reproduce the issue, if known
- Screenshots, if available
Never send us your account password, Bitcoin wallet seed phrase, private keys, or other sensitive credentials. Our support team will never ask for them.